It’s these types of things that drive me crazy. It’s called common sense. Why should we as customers have to tell Wyze to pop a brain cell? If I owned the company, I would insist that all my top level devs lived on these forums. I would assign devs to specific forums. One for cam issues, another for sensors, another for network issues etc. Their number # priority would be resolve customer complaints immediately. Not hire moderators who simply simply say - open a ticket. And before any mod starts in with… Oh this is a community forum blah blah - that’s the point. Wyze is already getting a bad rep and it’s getting worse. Again, if it was my company, I’d treat my customers the same way I’d like to be treated myself. And just so you know, good luck opening a ticket. Expect a week or two and then all you get is a canned reply then have to wait another week or two if you even get a reply.
It’s stuff like these notifications that it doesn’t take a rocket scientist to resolve the issue you first send out the notification then let the user know their clip is being uploaded. What’s the point of a notification when the damage is already done and been done long ago.