This started in the past few months with one camera deciding to not record to the cloud. i don;t regularly check the events unless I need to; today I checked and multiple (4 or more) of my cameras have stopped recording to the cloud, no events. Nothing has changed, I’ve literally had the same config for over a year.
What’s weird is that I can get to the live video feeds, no problem.
What would cause this?
I am not sure of the cause, I have had it happen once or twice on one camera I am using. Doing a restart from the app had fixed it every time. So what I did was set a rule to restart my cams once a day and I have not had the issue since.
I second this! I had similar issues and scheduling a daily restart has helped tremendously! It also keeps my sense sensors from going offline.
The cause is bad firmware from WYZE. What you are describing has happened to a lot of users.
Many of us are waiting for a proper update that fixes these issues.
Same thing here. The fix seems to be completely turning off all notification, detection zones and motion tagging. I say this because the only cams I seem to get notifications from are the 2 (out of 8) that have all that turned off.
How do you schedule a daily restart? I just found out the last 3 weeks of recordings and events I thought I had were not there. So the time I need to find footage… absolutely nothing is there.
Nest tells you when a camera goes offline with a push notification. If Wyze needs a daily restart, I can’t figure out how to set it up.
Sorry, I have the same issues with the same cheap cameras.
You will want to set up a rule, use the schedule portion, then select your cams, then select to restart and set the time.
Ohhh so that’s what the circle with a plus is for on the home page. Gotcha!
@WyzeJasonJ beat me to it! He said it better than I would have. Good luck!
If you have to schedule a constant reboot, that is a bandaid for a more serious issue.
No doubt, I will open a ticket with Wyze you take Microsoft. Let’s compare notes in a year and see how we are doing.
Last time I called Microsoft for support which was a long time ago, I would show my age if I said how long ago it was, they wanted to charge me for the phone call before I even said what the problem was.
That was about the time I decided to start just fixing things myself. Then I became the free family IT person. I think I need to start charging them for each phone call.
I opened an account with Square, or you can use Cash App. Makes it easy to get paid and you can accept debit and credit cards!
Bill Gates… puts the ‘Bill’ in Billionaire.