Check your app settings to be sure you are Beta testing both cams. On IOS that is found under Home Screen/ About/ Beta Program. Don’t currently have Android Beta on my Android device but I imagine it’s the same.
Could be you are only testing one of the two.
Sorry for the delay getting back to you guys, I was away for the weekend. I have tried to find out if only one cam is enrolled in the beta, but my app in the “Home screen/About/Beta Program” area only lists product lines to enroll, not individual products…? So I was assuming that by selecting V3, it would enroll ALL (2) of my V3’s in the beta program.
I have also in the past tried updating via the individual cam options. That was where the second screen shot from above came from, showing the double Firmware version rows…
I was kind of hoping this was a wide spread issue or just user error honestly. Otherwise, I will need to contact support.
Have you tried a power cycle on the cameras? Probably not the issue and won’t help, but worth a try. As far as “enrolling” in beta, it just gives you the app. You decide which product lines you want to run beta firmware and then install it on the individual devices. You don’t enroll specific devices
Yep! lol, power cycling is always my first go option. as you thought, it didn’t help any thing.
For the longest time, I didn’t even realize that I needed to specify which devices to run Beta firmware on. I just assumed that by using the Beta “APP” it would automatically enroll all my devices into Beta firmware. Lol, silly me.
