Shopping issues

I purchased the cam 3 on preorder promotion and never received the camera. I ordered another and received it but not my year of cam plus. I have put in support requested through my app but not really getting anywhere. Am I missing something?

Welcome to the Wyze community @karlavansice!
You may want to call Wyze Customer Support about this issue!
(206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
I have gotten a better response on the phone. Make sure to mention any previous ticket numbers.
Let me know how it works.

Do your orders show up in your account order history? Did the V3 you received have a 14 day trial? you should get an email with a code to redeem your one year of plus. If all else fails call support 1-844-999-3226. Have your information ready to provide support. I have had good luck calling between 9AM and 10 AM Pacific time.