EDIT: Our processes are usually FIFO and it’s how we’ve been sending the orders to the fulfillment partners. But given the current volumes, our partners have optimized for shipping as many orders out as they can as quickly as possible and it has not been following our standard FIFO procedure.
We overlooked this when we issued this statement and we apologize for oversight.
We hope you all had a happy and restful holiday weekend! We have been inundated with tickets and inquiries regarding shipping statuses for Wyze Band, Wyze Scale, and Thermometer orders, so we thought it would be best to share all that is going on.
We are working our hardest to ship out orders as quickly as possible, but we are dealing with an unprecedented volume of orders, system delays from the volume we’re seeing (there is a lag in order statuses & tracking #s updating), and ongoing staffing issues at our warehouses due to COVID. We ship based on FIFO (oldest orders get shipped first), but customers who live closer to our warehouses (WA, CA, IN) may receive their orders earlier.
As of yesterday (April 12), we’ve shipped out 70% of Scale orders. All other orders are currently being processed and will ship out in the next 3-4 days. These orders are shipping via Fedex SmartPost (4-7 business days).
We shipped 20% of Band orders last week, but made the hard call to postpone the rest of orders until we have shipped out all thermometers as part of our response to COVID. We plan to ship out the rest of Band orders in the next 2-3 days and they will ship via USPS First Class (2-3 business days).
We saw a record-breaking spike in orders on April 8 and have been working around the clock, including weekends, to ship. All orders placed prior to April 11 have been shipped. The rest of the orders will ship within 1-3 business days via USPS First Class (2-3 business days).
Thank you as always for your understanding & support during these times!