Shipping & Returns

support

#1

Shipping

Orders placed at www.wyzecam.com are shipped via UPSMI Ground (3-7 days). We do not offer different shipping speed options at this time.

After you place your order, you will receive an email confirmation of your order. You will receive another email with tracking information once your order has shipped. You can use the UPS website to track your order using the tracking number provided: https://www.ups.com/tracking/tracking.html

Shipping rates are based on the number of WyzeCams ordered:

1 WyzeCam: $5.99 shipping charge
2 WyzeCams: $9.98 shipping charge
3 WyzeCams: $13.97 shipping charge
4 WyzeCams: $17.96 shipping charge
5 WyzeCams: $21.95 shipping charge

Shipping is only available to the continental U.S. We are not able to ship to Alaska and Hawaii or outside the continental U.S. at this time.

Orders are processed and shipped the next business day after they are received. We ship all orders via UPSMI. There are no expedited shipping options available at this time.

UPSMI is a service where UPS picks up the package from our warehouse, and delivers it to your local post office. The package is then transferred to the post office (USPS) for delivery.

When your order ships, you will receive an email with a tracking number for your package. You can look this tracking number up in the UPS tracking tool at any time: https://www.ups.com/tracking/tracking.html

Once your package has been transferred to your local post office, you can look it up in the USPS tracking system: https://tools.usps.com/go/TrackConfirmAction_input

If your order shows as delivered but you did not receive your package, please follow these steps:

  • Check all areas where your package may have been delivered (mailbox, front door, back door, etc).
  • Call your local post office and provide your tracking number to see if they can locate your package.
If you have followed these steps and have not been able to locate your package, please contact our Support team at support@wyzecam.com. Please confirm in your email whether you have completed the 2 steps above. This helps us expedite your request and resolve your issue.

We hope you will be delighted with your WyzeCam. If you are having a technical issue with your WyzeCam, please check out the FAQs and Troubleshooting sections of our Support site. If you’re still having trouble, you can contact us at support@wyzecam.com.

Your WyzeCam is backed by a 1-year limited warranty that covers any defects in the materials and workmanship of your WyzeCam under normal use from the date of purchase. If a defect arises with your WyzeCam, please contact us at support@wyzecam.com.

We accept returns of WyzeCams purchased from www.wyzecam.com for up to 30 days from the date of purchase. Items must be returned in their original condition, unused and in their original packaging to receive a refund. Shipping and handling charges as well as taxes paid are non-refundable.

Please contact us at support@wyzecam.com to request a return material authorization (RMA) before sending a return to us. If you return a product to us without an RMA, we will not be able to process your return. Your return must be received by us within 10 days of issuance of the RMA. You are responsible for and must pre-pay all return shipping charges.

View our full Return & Warranty policies here.