Shipping problems

I am getting very dissapointed with the Wyze shipping issues.
I recommended Wyze to my company CEO and he placed two orders that are lost some place in Sacrament between FedEx and USPS. I contacted Support yesterday and was informed a new shipment will be sent to my address yesterday. So far no email on that. This morning again I contacted support and I was told that I will get an email confirmation today. It is now 4:31 pm in California and still no response. I need help please! The order numbers are: US-3164636 and US-3164638
Can anyone help please?

@adesilva_1999
I am sorry you are experiencing these issues. Let me see if I can find anything out, were you given a ticket number when you contacted support yesterday as that will help me look into things?

3 Likes

Hi Jason,

Thanks for the response. The ticket number is 2385559. I am at the moment on hold again with support!

Regards

Ananda

2 Likes

Jason,
I just finished the 3rd call to support and I was assured that I will get a shipping email tonight! I have given a new shipping address which is my address in Concord, CA so that I do not have to bother my boss and can keep track myself. The original orders were supposed to go to his home in Diablo, CA. If you need further info, [Mod Edit]

Thanks for getting involved!

Ananda

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Hi Jason,

This is a new ticket for the call this evening: 2386965. Each time I get a ticket number from who ever takes the support call but nothing seems to happen!

Sorry for the rant.

Kind regards

Ananda

I will see what i can find out but hopefully support fixed it as I may not learn much until Monday but i will make sure this gets seen through.

2 Likes

Hi Jason,
Thanks for the reply. I thought you might remove the phone number and I am ok with that.

I do not understand why the shipping is switched from FedEx to USPS in the first place. It is not like FedEx does not deliver to the address given.

Anyway, now I am beginning to regret that I promoted Wyze to my boss, of all people! If this doesn’t get shipped out till next week, I don’t know how I can face him. The irony is also that three calls to support did not up to now, initiate the replacement shipments. At least I do not have an email to that effect. I even gave my address to make things easier for the replacements.

Thanks again for trying to help us.

Kind regards.
Ananda

Good morning Jason,
I have an email confirming a replacement order covering all items from the two original orders, this morning. I am sure your inquiry has done some good. It says that the shipping and delivery may take 5 to 14 days! Given the time we have lost from the original order date, can this be expedited and also can they make sure there is no transfer to USPS and risk another loss? It will help restore my reputation to say the least as the house where these are installed is ready for an elderly person to occupy with 24x7 help. This is the reason for the multiple cameras and the extensive equipment list.
Hope this can be fast tracked.
Thanks and best regards.
Ananda

Hi Jason,

I have been monitoring the shipping info (US-3187996) and it is still in Indiana waiting to be picked up by FedEx. It must be well past their closing time in Indiana and obviously it is not yet picked up. It is also another FedEx/USPS shipment. I tried my best to insist on support that it should be a direct FedEx shipment. But that has failed. Considering the poor shipping methods Wyze has been practicing, I am not sure if this package will ever reach me.

I am so disappointed with the whole issue. At this point in time, if the shipment does not get to us in time, sadly, we will have to go for some other brand. Wyze needs to streamline this system ASAP. Imagine how many shipments are getting lost and how much Wyze must be losing due to this.

I am very unhappy to say the least!

Thanks

Ananda

What really would take Wyze to streamline the shipping process? Why does Wyze not ship on just one carrier instead of FedEx combined with USPS? Invariably things get lost between the two.

Considering all the delays and lost shipments, I requested expedited shipping that was denied. It seems like the shipping dept. and the support group do not talk to each other. My replacement order has not got picked up by FedEx the whole of Monday! This is completely unacceptable.

Please for heaven’s sake somebody help to get this to me by Thursday the latest! I am beyond upset and frustrated with all the support staff who are not on US soil as far as I can see.

We have been trying to do this. I believe the FedEx/USPS is called FedEx SmartPost. FedEx hands it off to USPS to do the final delivery. We have started utilizing Amazon for some deliveries where there is a warehouse close by. We are also looking into other ways to improve our shipping process. I do apologize for all the trouble getting your shipment.

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I would pay a lil extra just for Wyze to ship with Amazon .

I’ve purchased plenty of products and every time I order from Amazon I get them delivered in less than 2 days

Whenever it’s FedEx or UPs , it’s always a week later that I get it delivered

Hi Jason,

Thanks again for your reply. I just found that FedEx has picked up the order in Indiana and already handed over (or in the process of doing so) to USPS but the delivery date is the 3rd! Obviously, it is not going to make it on USPS from Indiana to California that fast. Now, it was already late and on top of that, this is a further delay as we wanted the project completed this week as my CEO’s mother-in-law who is in her 90 s, is to be moved to this house from a care facility with 24x7 care at the end of September. I am telling you all this because you will then be able to appreciate the predicament I am in. We made the two original orders on the 11th or 12th leaving us enough time to get all this done.

The sad part is that, in spite of my explaining this to the support group, nothing constructive happened. There was no effort to expedite anything. In fact, the first couple of people dropped the ball altogether. If I had all the time in the world, I can risk yet another lost shipment. But I do not have that luxury. Therefore, I am now looking at ordering a whole new set of components through Amazon as I realized that I can receive them by tomorrow, if I order them today! We could then return what comes from Indiana for a refund.

If support worked with me on this, I could have even given a private FedEx number to ship this at my cost so that I can save the trouble and my face! But this is the only alternative I can think of, so that I can still keep it With Wyze rather than a different vendor, as there are quite a few others who can do the same things as Wyze. I am still trying my best to support Wyze.

Please let me know what you think while I configure the order with Amazon.

Thanks again for getting involved.

Regards

Ananda

Thanks. Yes, I am just placing a scaled down order from Amazon so that I can get started. With Prime, I do not have to pay shipping and it will come tomorrow as well.

Thanks

Ananda

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Actually, this may happen automatically if you have a local Amazon distribution center? Probably not Prime, tho.

My last Wyze order was ordered on their web site, but was shipped by Amazon a few days later. We do have a local Amazon distribution center here.

But FedEx Smartpost is not great. :neutral_face:

Theirs an Amazon fulfillment center about 2 hours away from me , sometimes when I order from the website it can be either Amazon , FedEx, or Ups .

The latter two are not the best , everything that’s delivered by Amazon arrived in less than 2 days ! My last two orders from Amazon arrived less than 2 days and one got delivered literally a day later

With the latter two it’s always a week, most recently my air purifier which got delivered by Ups and arrived 8 days later… :roll_eyes:

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My Amazon took 4 days, but I certainly understand the issues with the rest, lol.

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I had to order a complete lot of components (security system and several cams) and I should have it from Amazon today so that I can meet the deadline.

It is costing me over $500.00. What a nightmare!

Ananda