I have had similar problems with FedEx in the past from shipments from all sorts of companies (not specifically Wyze), FedEx is frustrating to deal with. As Brlepage indicated, once Wyze gives the package to FedEx, Wyze has little control over what FedEx does with it…when I have called FedEx about these issues, they refuse to help and simply say to contact the company I ordered from even though it is FedEx’s fault. Very frustrating. Sometimes they just deliver my package a week or two later than they were supposed to. Shipping industry is in a major crisis right now.
In my experience dealing with FedEx problems over the last few years I suggest waiting at least week. If I’m still having problems I then call FedEx one last time. If they tell me to call the company I ordered from again, I then do what they said and tell the company I’m sorry, I know the fault lies with FedEx, not them, but FedEx told me I had to call them about it. Each company has dealt with this in their own ways. I can’t speak for Wyze’s exact policy on this matter, but I can say I am confident they’ll make sure it gets resolved in one way or another. Some companies initiate an investigation through their FedEx contact, and others just send a replacement or who knows what else they choose to do. This is just what I choose to do…I know FedEx messes up a lot, so I wait an extra week or 2 past the original expected due date (since there are lots of shipping industry issues lately), if it still doesn’t arrive, I call FedEx one more time, then call the company I ordered from. That’s how I’ve been handling the FedEx problems lately. It’s been working pretty well…usually FedEx is just running late. Sometimes they even give my package to the post office to deliver for them when they’re overwhelmed.