This is primarily a user-to-user community as described in the Community description. While Wyze Team members will sometimes respond in the forum, it is the role forum Moderators and Mavens to pass along to Wyze any areas they see that are of widespread concern.
That said, the #wishlist and #roadmap topics are reviewed by Wyze more frequently, especially when a feature request is getting closer to implementation. Here is more info on using these forum categories: How to Use the Wishlist and How to Read the Roadmap.
If you have a specific issue that you wish to communicate to Wyze directly, the proper channel for that is a Support Request.