Set device time zones, update from time server

What are you talking about? I am not blaming users. I am blaming Wyze for bad programming. You can call it what you want, nuisance or critical, but the app should use local time of the camera. It is common sense for people with cameras in multiple zones and critical for legal reasons. But whatever you are making into a molehill about I don’t care. Ciao.

MOD NOTE: Post edited to conform to the Community Guidelines.

@COSNET1, A little idiosyncrasy about how the forum works: @a3fb65ebb1afc7641c29 did not reply to you even though their post followed yours in the display sequence. You can tell that they replied to gemniii by looking in the upper right corner of their post:

I would suppose that the reason the time does not stay local To the camera is because the app gets its time stamp from the device on which the camera is monitored. So, if your camera is in New York and you monitor it in California blah blah blah. I would suppose that the only way to keep the time local is to have the Wyze App store the camera’s location supplied by the user. Then half a subroutine that somehow accessed the monitoring device’s location and correct for local time. Sounds complicated for a $25 dollar device.

Sorry about the messed up wording. I think spellcheck messed was messing with me. Sorrey! :wink:

I searched for this and couldn’t find mention in the wish list.

I live in a timezone with a 30 minute offset (GMT-3.5 / -2.5 DST). The time that is displayed on my camera feed is 30 minutes ahead of the time on my mobile phone. I’ve tried to sync it, but it doesn’t fix it, it just stays perfectly 30 minutes ahead. I contacted support and was told:

(01:46:03 PM) Jennifer S.: To explain, the Sync time will not function properly in time zones that use uneven UTC offsets that differ by 30 to 45 minutes from the usual one-hour time zone interval. This is why even if you already had the timezone set to automatic or manual, you are still getting the same 30-minute time difference.
(01:46:56 PM) Jennifer S.: Thanks for reporting this to us, by the way. I’ll let the product team know of this. At the same time, we have a Wishlist section of our forums where you can submit feature requests like this directly to our product team.

[Moderator Note: This is a merged #wishlist submission. Remember to scroll up to the top and click the VOTE button.]

Loki
What do you think about a new feature request to be able to say “No” to the sync time with phone feature.

This would avoid inadvertently tapping sync by mistake when you’re in a different time zone to the camera.

I’m thinking it would be better under its own heading rather than lumped into this one which is about setting time zones and internet time. Which is completely different from what I’m asking.

But there’s no point me doing it if it’s going to get lumped into this one.

Can we set up a separate feature request for this. It must be quick and easy to change ask in 7 days to “No”
That’s all that it needs since the camera keeps perfect time when it’s left to do so and there’s a manual option to sync time In the settings if it’s ever needed after you click No.

COSNET1
I wasn’t replying to you I was replying to Gemniii who said it only gets wrong time if we set it wrong.
You can check the avatar If your unsure who the reply is for. See photo below.

Also Im not sure what you mean when you say “whatever you are making into a molehill about I don’t care. Ciao.”

Here you go:

I borrowed some of your post above to create the new #wishlist topic.

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My original wish was to keep the camera on local time (where the camera is placed) all the time. If I’m in another time zone I do not want the time changed to my location.

If one has multiple sites in different timezones you NEED to be able to apply a timezone offset to schedules so the lights in one don’t turn off at 3 am vs midnight if in a timezone 3 hours different…

I’ve got several Wyze bulbs and smart plugs in my house, which is on the west coast time (PDT). I spend much of my time in France, and use timers to automate the lights while I’m away. I also sometimes turn the bulbs on from the app, e.g. when I’m viewing one of the Wyzecams and want light. When in France my phone’s on French time (CET), so when I perform any bulb function the bulb’s time gets reset to French time, which throws the automation off by 9 hours! So I have to recalculate the times and enter new times in all the automation. Then when I go back to Seattle the bulbs all get reset to PDT and I have to reprogram them again. I don’t have this problem with my Wyzecams, since they are synced manually with a ‘Sync time’ function.

Instead of automatically syncing the bulb time please add a 'Sync time" function to the bulbs and timers! Please also add a way to view the time setting for all your devices - cameras, bullbs, etc.

Thanks,

-David

I sent help/support an email to inform and ask about this issue with time zone. They replied and said I should vote on this topic. This is a little ridiculous to have to vote on this when it seems to be an obvious issue and I would imagine not hard to address.

I have several cameras in another state, in a different timezone. When the time syncs in the IOS app it sets the camera time to my local timezone. I would like the ability to specify an offset so the time reads correctly for the timezone the camera is located in.

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When I travel, my bulb On/Off rules are following my iPhone timers, not the home gateway. So, while I live in PST, and then travel into EST, my bulbs are shifting on-off cycles by three hours. Can we request a change to prevent this from happening? Make some customizable user settings for timezone control.

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This has been one of the most stupid, annoying “features” of Wyze, and they refuse to do anything about it. It has been reported for years. Their tip for me was to update my phone to my home timezone. It should be obvious to everyone how majorly brainless that suggestion is.
My family and I have access to some of the Wyze devices, we sometimes are (well, were, pre-pandemic) in different time zones, and the devices just kept shifting and updating their time zone based on who opened the app. It is very unprofessional of Wyze to keep ignoring this problem.

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Bump / vote. I don’t care so much about prompts but the fact (?) that Wyze products don’t synch NTP time on their own (or at all) is disappointing.

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As a matter of fundamental security principle cameras should update their time stamp automatically without user intervention, In Wyze’s case, this has not only not been implemented but whatever its current time stamp implementation is, it has also become an ongoing source of problem for customers. I am perplexed Wyze has not even fixed the problem.

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