Service Issue on 11/24 - Can not view live stream outside of local network


I’m continuing to have this problem. I cannot connect to Live View from any network other than the one the camera is attached to. I’ve sent lots of info to tech support, but still no fix. I randomly checked with a friend with several of these V2 cameras as well, and we checked his - he has the exact same problem! Seem like either a big coincidence or a common problem. I’m on Android; he’s on IOS. We’ve tried the original firmware, the and levels and all fail to allow remote network connection.
I bought the camera (and planned to buy more) for use when I am travelling abroad - not much good if they won’t transmit Live View over a network. When I try to connect, I slowly get steps 1, 2, 3, then it connects for a few seconds and drops to 0 kb/s and then just hangs.
Note: It will connect remotely through a cell data connection, though. But this is pretty useless when out of the country.
Anyone else have this problem and/or a solution?


Do you mind sending us the app log? I understand if you don’t have time to do it but it’s important for us to look into your log. No one in the office uses Verizon so I have to ask you. If you could, that’d be great. :slight_smile: @skillet


Live streaming for both of my V2s are off line. I’m getting motion capture notifications, and can view these, but unable to connect live. One cam has a date stamp of 11-29 showing for live view. The other for 2 hours ago.

Both cams are remote, so I’m unable to do much from this location to connect, power cycle etc. Wifi networks in both locations verified OK.


Just chiming in - same issue. I have three Wyzecams and cannot connect live to any of them remotely. Using an Android phone with the latest beta firmware on the cams.


have you tried to kill and restart the App ? another thing to try is to restart the camera from within the App - Settings