Update: 1:32PM PST - Temporary Solution.
We are still working on the root issue. Before we are able to get to the bottom of it, we are offering a temporary solution.
You can use this weblink https://user.wyzecam.com/upgradedevices to upgrade your camera firmware. (after log-in, click on user information -> upgrade devices).
Please note that this is a temporary solution. We are committed to find the root cause and implement a long-term solution. So, if you are not willing to use this temporary solution, we appreciate your patience while we working to fully resolve the issue.
For details about this temporary solution, please see below.
Our P2P (peer-to-peer) service provider uses global load balancing to optimize live stream connection reliability and speed.
After we launched Wyze Cam, we heard concerns from our community about traffic going outside of the United States due to the global load balancing. We then implemented “Server Restriction” to limit traffic to only US-based servers. Although we don’t think the server restriction is the root cause, it is related to this issue.
By removing the server restriction, a user should be able to view the live stream outside of their local network.
What does this mean?
- For the Live Stream, the P2P servers are still North America Only. So the live streaming video still stays inside North America.
The change is that in order to make device registration successful, a global list of servers (not only US-based) will be pinged, and the fastest server will respond for device registration. Before making this change, it would only use US servers.
- For Alert Videos there is NO CHANGE. Your alert video will still go to US-based AWS servers (Owned by Wyze) with the same encryption and security level.