10/28/20 3:00 PM PT - The service has been restored. We’re going to continue digging into this and analyzing the causes that led to this incident so they can be addressed. If you are still having difficulty with your devices showing in the app or sending logs, please contact Wyze Customer Support.
2:43 PM PT - The process is close to completion and we are seeing reports of resolution for some people. We’ll continue monitoring metrics before we consider this issue resolved. Thank you for your patience.
2:24 PM PT - We have identified the issue and are working to resolve it. Until the process is completed, there may be slow response within the Wyze app or inconsistency with the device list.
2:19 PM PT - We are continuing to work on the missing devices. While Events are visible in the app, filtering may not work as expected and the camera names may be replaced with the camera MAC address until this is resolved.
We are tracking down the cause of an issue preventing Wyze devices from displaying properly in the app. Event recording appears to be unaffected though there may be difficulty adding new devices. We’ll provide updates as we received them here and in our service status page. We apologize for the trouble.