Service Advisory 4/10/21: Person detection tags and notifications not working properly

4/10/21 5:37 PM PT - We have worked our way through the backlog and notifications and tags should be working properly now. If you are still having trouble with your Wyze devices, please reach out to Wyze Customer Support.

4/10/21 2:20 PM PT - We have identified the root cause of the AI tag issue and are working through the queue of notifications that were not sent earlier. You will be able to use filters and view which videos were tagged with person detection during the impacted time. You may receive multiple notifications that were delayed in a short period of time. Thank you for your patience.

4/10/21 1:30 PM PT - We are investigating reports of person detection tags not working properly. For impacted people, this results in Cam Plus videos being incorrectly tagged as motion detection instead of person detection though Rules and integrations with products like Alexa may still function. We will provide further updates as our investigation continues.

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4/10/21 2:20 PM PT - We have identified the root cause of the AI tag issue and are working through the queue of notifications that were not sent earlier. You will be able to use filters and view which videos were tagged with person detection during the impacted time. You may receive multiple notifications that were delayed in a short period of time. Thank you for your patience.

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4/10/21 5:37 PM PT - We have worked our way through the backlog and notifications and tags should be working properly now. If you are still having trouble with your Wyze devices, please reach out to Wyze Customer Support.

1 Like