Service Advisory 11/14/20: Difficulty logging into the Wyze app and integrations not working

The 5-minute cooldown and 12-second video limit is actually something that has existed since we launched our first product. Cam Plus is an optional subscription that will allow you to have no cooldown and longer Event videos. I’ll let the team know that it’s not as clear when people receive the trial when setting up their devices. Each Wyze Cam that is set up has a free, 2-week trial of Cam Plus so folks can test it out and decide if they want it in the future.

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@dr.know, @WyzeGwendolyn and @Czarina

I logged in once - but it didn’t show my pan cams, it showed outdoor cams with what looked like MACs where the name should be. I am unable to setup my new outdoor camera (2nd on exiting base). now nothing, outdoor cams seem to have disappeared. this is from my phone. Can’t login with tablet - getting password failure.

My neighbor has had her two cameras longer than I have had mine. And she only noticed one of hers started taking longer recordings . She and I share the feeds so we see four total cameras instead of our own two each. 5 minutes cool down was definitely not anywhere I recall reading which I did read all info when I got the two cameras.

Could you please tell me if you purchased through our website or through a retailer? We’re pretty upfront about that so I want to look into this to make sure information we expect to be there isn’t missing.

Has your neighbor recently held down the RESET button and set up her camera again?

11/14/20 4:19 PM PT - We are continuing to work on the login and integration issue and do not have an update at this time. Thank you for your patience.

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FYI Bluestacks is working for me by my iOS devices are down

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Same experience as @cmartorelli and @Mattanza1

Cannot log into any Wyze cam account with iOS but Android seems to be working fine.

2FA account sends me the code but won’t login, non-2FA just won’t login.

Have never used Google assistant.

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Me too… i can’t see my babies on their cam. Problem To connect To my account. Use iPhone.

Some people actually use this as a security system your baby monitoring…

Sarcastic comments aren’t necessary

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You guys should send and email out when you’re having a system wide issue.

You definitely don’t have a problem sending an email when you have a new product.

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I’ll share your suggestion with the team. Though I’d be worried about that adding further complication as folks flood in to check on their system/our updates.

Man, I’m just glad I’m not the only one having trouble logging in. Seriously thought I was not understanding the basics of changing my pw.
I’ll check it tomorrow.

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Maybe a dashboard on you web site showing statics

That is found here:

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I do as well…X2

Scrolling alert says you have contacts with potential difficulty logging on? Who’s this being outsourced to Wyze? Hmmmm.
Newsflash: this isn’t potential difficulty.
We should wise up and ditch Wyze.
12 second videos I get that…always have. But not the 5 minute cool down…that makes your cameras TOYS. Not security by any means. I come home the cam records me or my kids and oops while a POTENTIAL attack happens the cameras are on a five minute break and the suspect/thief/murderer gets away scott clean no wyze clean

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Our household does not have Google Assistant and we are completely down. Total BS!
Wyze needs to recognize their products are used for monitoring infants, young children in the home, sick family members with Covid or other illnesses, as well as unstable elderly. To have a system outage and not send email notice is totally unprofessional. Should this go on throughout the nighttime hours (eastern time), I’ll be gladly chucking the 7 camera’s we have in our house in the trash and heading to their competitor.

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Absolutely right jcombs2020 I’m with you!!!

This is not a Google Assistant issue, that is a different issue, you will find this issue at the top of this page or below the Google Issue on the Service Status page

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