Server problem again? My devices have again disappeared like the last time

Ask the Community
, ,
#30

I lost only my v1 cameras after my Android upgrade to v2.15.11 are they still supported? I attempted to add those devices again, the setup completed but devices are still not available through the app. After “Setup completed” it shows “camerainfo==null” and the camera is not added to the list. I tried the factory reset on the camera as well as uninstalling the android app, powering off phone, power on and reinstalling.

NOTE: v2 Cameras were not affected.

3 Likes
#31

My cameras went off again as well… WTF???

#32

@RC1960
What type of cameras(V1,2, Pan , outdoor, all,)? What app version are to running?
Any else experiencing this issue?

1 Like
#33

No prob here (US Midwest).

#35

I have forwarded this info onto Wyze so they can look into it

4 Likes
#36

Same here… must have gone belly up within the last 20 minutes.

Looks like all of my Android devices are affected, my iOS devices are not.

#37

@Seapup are you having issues on only Android or IOS too?
It seems most users with this issue are on Android.

2 Likes
#38

Mine are gone again as well… :pensive: Android user here…

#39

Android only

2 Likes
#40

Mine just did this now

#41

Everything is fine here with Android app 2.14.35 and 2.15.16

1 Like
#42

Wyze just confirmed they’re aware of this issue

1 Like
#43

I know but I’m not having any issues :slightly_smiling_face:

1 Like
#44

Anyone having issues. . .
Please see this post by Gwendolyn:

2 Likes
#45

Using Android app v. 2.15.16 (beta) with all four cameras (2 x v2 and 2 x Pan) running on the latest beta firmware.

Everything has been fine on this end. All hardware present on app home page and running.

1 Like
#46

I’m in the pacific time zone running android beta app 2.15.16. All my devices are still showing up (the previous times all my devices disappeared)

1 Like
#47

I’m running app version 2.14.35 (not beta) and having this issue. None of my devices are showing at all in my version of the app so seems like this is selective?

1 Like
#48

Are people’s devices starting to show again?
There’s reports of things getting back to normal for people on the East Coast(and possibly everywhere).
Edit: Everything should be working properly!

2 Likes
#49

Its 7:07 PM PST (GMT 2020-1107 0307 hrs Sat)
I’ve rebooted the Android and all the cams & their names are in, working, fine and dandy. :slightly_smiling_face:

2 Likes
#50

Everything good here on the East coast. :+1:

4 Likes