Here is a partial copy of what I received just a few days ago (I am sure that it will inspire you to go out and SPEND ALL of your money on Wyze products):
We hope to have the ability to receive more details from your log submissions sometime in the future.
- This request will be closed because we don’t have anything further we can do at this point.
- This request will not be re-opened later.
- Please keep an eye out for firmware and app updates. If the problem persists, please continue to submit logs with the new app and firmware versions.
We will take this experience as a tool to continue improving the level of service we are giving to you and to our customers. We are actively working to cater to these experiences for the betterment of the products and the app. Technology may not be perfect, but one thing’s for sure: We’ll always improve on what we already have, and we’ll always strive to get better at what we do.
Thank you for your time and patience, and for allowing us the opportunity to assist you. Have a great rest of your day!
Sonny | Wyze Wizard
After receiving this, I don’t know what to do now…