I am at the end of my rope and need some assistance. Support is slow to reply and coupled with the problems that I’m having along with $$$'s of investment into these products, I am at my wit’s end. Before taking everything back to Home Depot for a refund, I figured I would ask about my problem here. I have confirmed that HD will take the products back despite not having the boxes any more.
I have 9 cameras. 4 pan cameras and 5 v2’s. The v2’s were the sense combo packs. I’ve been watching Wyze for a while and then the black Friday sale at HD came along, and I jumped. I’m not exactly displease entirely, just with some sensor bridges.
So with all of that said I have 5 sensor bridges. Out of those 5 only 1 will accept sensor connections. The other 4 I have plugged in to every single camera 1 by 1. I have power cycled each camera with the bridges plugged in. Waited on the bridges to have a solid blue light, and then I began the pairing process. Only one out of those 5 bridges would accept sensor connections. I went to Home Depot today and bought another combo pack. That sensor bridge also will not accept new connections from any sensor’s. At 1st I thought it was faulty sensors, but now i am believing it is something else. I have 10 sensors on 1 bridge currently i need more bridges because of the distance away from the working bridge. What am i doing wrong?
Don’t even get me started on the real time streaming protocol firmware. That is a whole other bucket of nope.