Sense Bridge Firmware Fail

#1

After a couple of attempts to update a Sense Bridge firmware from 0.30 to 0.33 the unit seems to be bricked. It dropped out of the app and will no longer show up. I’ve tried power cycling the Cam with both the software and pulling the plug; with the bridge both connected and disconnected but the bridge is never seen. The LED lights up on the bridge initially when plugged into the Cam but then goes out and no other status reported.

I made the mistake of trying to upgrade the firmware on a Cam Pan. I don’t know how many people are successfully running the bridge on a Cam Pan but I’ve found it to be unstable and Wyze support said that others had better success using a higher wattage power brick than what shipped with the Cam Pan. I’m guessing this may have played a role in the failed firmware upgrade but I’ve moved it to a Cam and it hasn’t helped recover the device.

Personal detection does not work on camera with the wyze bridge plugged into
#2

I had the same problem with one of my Pan Cams out of four. This Pan Cam and it’s bridge always gave me issues. I pulled the bridge, power cycle it, insert the bridge bridge back in, waited until bridge light went solid blue, and viola, successful update from .30 to .33. Hope this works for you.

1 Like
#3

Yesterday I tried to upgrade the firmware version of the sensor bridge from 0.30 to 0.33 which failed. My previously working fine sensor bridge now is not recognized by the wyze cam(s) anymore. The Status lights first turns blue and then turns off. I tried power cycling the cam, the bridge and combinations of both. Also tried the reset button on the back of the bridge but no success. The bridge seems to be stuck after the failed upgrade. I filed a request for help to tech support so I have a ticket but no response yet. The cams I tried are all wyze cam v2 with the latest firmware version.