Has anyone had a problem with event recording after upgrading the Android app? I have anecdotal evidence that the last two times I updated the app, I had problems with the Wyze sd card in my CamPan.
On both occasions, I noticed that the camera was no longer recording events. I started the app and checked the obvious settings. When I checked the sd card, it read 0 GB/ 0 GB. So, I decided to try and format the card. That lead to a message telling me that the sd card was “not available”. With no other option, I did a camera restart from the app. I then re-checked the sd card and it was now fine and recording events.
I’m using an Android 2XL for the app and my camera is using firmware 220.127.116.11.
Hi @baradanikto. One thing to try after upgrading the app, and you stop receiving notifications, is doing a “Clear data” under “Storage” in the app management section of your Phone/Tablet OS.
NOTE: This will require you to log back into the app afterwards. All your settings are retained on the Wyze servers, so you will not lose them. Hope that helps!
Keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, please file a Support Request. You can also submit a request from within the Wyze app by going to Account > Help & Feedback > Submit a Log. This method will allow you to send an app log for diagnosis as well as report your issue. (Note that if you are using a beta version of the app, the log will be sent to the dev team rather than Wyze Support and will not generate a support request.)