His assessment of how Wyze should (and are) behaving is accurate.
The issue is unlikely to be a faulty card and similarly unlikely to be a faulty camera. I suspect it is due to the delivery mechanism being inaccurate in its process and a few cards being inserted at an angle to its receptical. this could cause a cross threading on the path and potentially a current flow in the wrong direction.
I suggest this as an idea and not a solution to the issue at all. it is a guess.
I had a thermal issues with one of my Wyze cameras as well. The SD card was not harmed. I checked the inside and the Ingenic T20 chip next to this plastic has a burn mark on it.
Not saying the 2 issues are related, but definitely a short issue in the camera.
What is the latest update about this issue with them getting this resolved???I have not had any issues to date but I am alarmed and it seemed a priority with much chatter and then after sense came out it appears UNLESS I have missed some feeds that they are all (Wyze) focused on sense love affair at the moment.
Thank you so much Wyze and @UserCustomerGwen for all of your work on this investigation. For what its worth, Iāve moved over 123 Wyze cameras and there are SanDisk 32GB SDCards in every single one. I have never once had this issue. I can say, as @Bam reported, I have had SDCards (even some namebrand) over heat in my devices in the past (non-Wyze). Iām not involved in the investigation, obviously, but I am willing to bet that your findings will be that the SDCard is at fault and not the camera.
Obviously Wyze cannot make their cameras to account for everyone elseās equipment i.e. SDCards, cables and adapters not made by them, it is encouraging to me that all such events that have happened were contained to the camera alone. Even though this event is very unfortunate, it doesnāt change my opinion about Wyze or their cameras. I will continue to purchase and use their cameras. I fully expect the cameras to not be at fault.
I have several cameras in a barn with flammable materials, but as with any electrical device, just in case it were to fail I try to keep it as far away from flammable products as I can. I know not everyone can do this in every case, however I would suggest everyone try to place any laptop, camera, or any electrical device away from highly flammable materials when they are left unattended.
That sounds like a different issue but also DEFINITELY something we want to look into. Weāre sorry to hear about this! Could you please fill out this form and include those photos, your shipping address, and your order number with it? We would like to replace your Wyze Cam and take this one to look into what happened here.
The Sense people and the people involved with looking into this are different. Weāre still in the early stages of looking into this so thatās why youāve been hearing more about Wyze Sense instead of seeing posts here. Iām keeping an eye on things and have been following up with the team.
Following up on the melting SD card issue. I hope to hear something soon. Iām not using the pan cams until I know they are safe. How will we be notified when the research is completed? Thanks.
Weāll be putting updates in here as we have them but Iām not sure how long this process will take. Weāre working to be thorough and careful with this.
Iām going through this thread, havenāt finished and canāt now. However here is some information I want to share. A while ago I stumbled upon this super detailed article about counterfeit SD cards, which can be pretty much undetectable, and sometimes even sold by the actual company who owns the brand (unknowingly of course). It is an interesting read.
Iām absolutely, completely neutral about where the problem discussed here may lie, but I think the subject is relevant to the conversation in that in maybe some of these meltdowns/short circuits/whatever might be caused by the card.
It is a lengthy read but based on actual facts. Very professional article.
Bottom line is, we might buy direct from Kingston Samsung or whoever and still by chance receive counterfeitsā¦ Their suppliers con them sometimes.
Greetings. I appreciate that this issue is being researched, but Iām not pleased with how long itās taking. If I canāt get some assurance soon that the 3 pan cams are safe to use, I would like to return them. I bought them for a much needed security issue that I havenāt been able to address for several weeks.
Can you provide return instructions, or should I work through Amazon.
I have bought several cameras since the issue all with SD cards and I didnāt think twice about it. If this was any sort of major issue it would be much much much more wide spread and reported. FWIW.
I have had no issues with any SD cards so far, so Iām not sure if the cause is the SD card or a defective Wyze Cam. Wyze is an awesome company and they will surely find the cause and a fix.
We donāt want to rush something like this and risk missing anything important. I understand your position and apologize for the delay. Given that I donāt know when this will be concluded, you may want to contact Amazon for a return (since you purchased through them, we do not have money to refund you). We are sorry for the frustration and hope that you find a good alternative for your security needs.
Thanks. Iāll give it a few more days before contacting Amazon. Basically, I would like to confirm that they are safe without the SD cards (which I think is the case). There are numerous examples where other devices such as Nintendo games and laptops suffer from melted SD cards. Itās not uncommon.
I can tell you anecdotally that I have been working for Wyze since Wyze launched and that Iāve never run into a case of this without a microSD card involved. But I wonāt give a 100% solid answer until weāre done looking into this and have found the cause.
