SD Card Melting

Have you seen any instance of this problem that did not involve one of the Wyze-branded SD cards you recently started reselling?

I suspect it’s a problem with a batch of those sd cards.

Mine and least one other were SanDisk

This is troubling!

We absolutely agree. We’ve started receiving the affected Wyze Cams and we are looking into this now.

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Good grief,… are you serious ? It’s what the lady does in her job which indicates how professional she is not whether she uses a word that you don’t like !!!

Now who’s a silly billy then ? lol :slight_smile:

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Friendly, clear and straight talking customer service is what we want, even better when someone talks on the same level we do. From experience, large businesses put a lot of time and money into training their staff to talk to people on a human level, encouraging their staff to be less robotic and corporate like, to talk naturally the way their customers do. Customers want short, fast, friendly, easy to follow and accurate responses. i have always been impressed with the customer service from Wyze.

its OK to be feel offended, but just remember that doesn’t make you right.

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I have noticed that my V2 is warm all of the time. I rarely turn the unit on. I thought that it was maybe normal to be warm because of the WiFi radio being on 24-7.

That is correct. The “soft” OFF function does not power down the camera in any way. It is there to disable functionality, but the camera has to remain “alive” in order to receive the ON signal.

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I wasn’t “offended” in any manner. Due to the seriousness of the issue I felt the term wasn’t appropriate.

Just got my Wyze Cam’s and Wyze Cam Pan’s. Very excited to start playing around with them. I also bought a few to install at my family’s house. But first I want to test the right setup myself, I need a setup with SD Card’s, Only 12 second clips with a 5 minute cooldown period between event triggered recordings aren’t enough for me.

My big worry now is if I can start using SD card’s reading this topic.

Please advice.

Thank you

hey everyone. Ive done a bit of research on this topic and found quite a few stories of cards being the component at fault. I’m not saying that in this case it is the card or camera for sure in these cases. but keep in mind anything can happen when you produce thousands of items at a rapid case with both cards and cameras. the final call with come down to the Wyze investigation.

some of the articles I’ve found spoke of bad drivers in the cards causing them to heat up. such as this one.

apparently they had this type of issue with the Nintendo switch and counterfeit cards at one point. I don’t know the details but for your reading if you enjoy.

just keep in mind that these things are possible with electronics….just look at the automotive industry, despite being one of the most regulated industries for safety on the planet there are recalls and failure of parts from time to time.

Ive never done a tear down of the wyze cam so I couldn’t tell you how or why what components might fail in relation to their location to the sd card, but given the situations described and the history of sd card failure I have found, I’m and more inclined to believe this was a failure of the cards then of the camera. consider that Wyze is one of the more transparent companies on the markets today ( this forum and roadmap being proof) if there were issues in the cam, they would probably be quite wide spread and being reported on these forums far more then we have at this point ( look at how fast issues with updates spread on here) and I have no doubt Wyze would be all over it and alerting us right away. alas I will eagerly await the results of their investigation. And I will do so without the worry of my cameras failing.

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Thank you for you comment. I never use fake SD cards. If this is a case of fake SD cards then Wyze can clear this quickly.

On Reddit I see this was reported already in 2018.

Could you provide a link to the reddit report(s) please?

So far with previous cases, we have found it to be the fault of the microSD card in use. But we don’t want to make assumptions and miss something important so we always bring back the microSD card and Wyze Cam to make sure that if there is something going wrong with our hardware or firmware we know about it and can fix it in a timely manner.

Respectfully, I want to reiterate a couple points:

  1. I purchased near-top-of-the-line cards from a reputable, local retailer. They were not generics and very unlikely they were counterfeit
  2. my card was brand new out of the packaging, and was carefully extracted and placed into the camera.
  3. SD cards are put through very rigorous testing before they are packaged. Not saying it would impossible to ship one damaged but very unlikely as it would fail a simple checksum and voltage test. I’m sure a representative from SanDisk (the card I used) would vehemently deny an allegation that their cards could ship broken to the extent that it could cause a catastrophic failure.
  4. even when memory cards fail or create a short, the device into which it is inserted can have multiple layers of protections to prevent any aspect of a thermal event, including things like one-time blow fuses, self healing poly-fuses, and a variety of other short/permanent protections. My point is, even if the card is at fault, the device should be engineered to safe guard against any additional liabilities.

I look forward to the findings, but as I previously mentioned, it will be very unlikely that Wyze will be forthcoming and honest about the situation. They likely won’t suggest any liability, even if their products could have been engineered differently - and even though that’s likely the truth.

So, until we have a formal response from Wyze, I recommend people proceed with caution if they are using the SD card slot. My personal opinion is they should embrace full transparency and not spin a response that will deny all inference of product liability, if such a liability exists. Unlikely. But we will see.

Please make us proud and do the right thing Wyze!

Ps, I have yet to reinsert an SD Card into my camera - I am hoping we could receive some preliminary info soon from Wyze.

These are reasons why we’re taking back the microSD cards and cameras and launching an investigation. :slight_smile:

I don’t know when we’ll have information back. I’m honestly not sure what all is involved with an investigation like this. But I will keep in contact and give information when I have it.

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Does anyone notice that the card pictured is 64GB?

I agree it should not overheat, but when you run equipment out of spec stuff happens.

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Yikes! Can Wyze please confirm that all of these first-time posters who joined just to report this anomaly aren’t working under aliases from competing companies that make overpriced less functional brand cameras? I don’t work for Wyze, but I work extensively in high tech and the federal government, most recently the United States Department of Justice. So, I can speak freely and say what most people know to be true: Whether Apple, Boeing, Compaq, Google, HP, Microsoft, Nest, Samsung, and so on, anomalies do consistently happen when consumers incorrectly purchase products sold ON Amazon by third-party providers rather than purchasing products sold BY Amazon. Even high-quality and well-made products experience these anomalies, which is why the best companies create wonderful return policies. But these rare anomalies pale in comparison to the universal frequency of corporate sabotage attempts from multibillion-dollar companies using at least one dollar of their budget to have “first-time posters” influence customers on social media to purchase their competitive products so as to maintain their brand’s dwindling market share due to being higher-priced, lower-quality, and less-functional.

Wyze must take these reports seriously and have taken these reports seriously, but do not have any requirement to do whatever any of these random consumers suggest. It’s a rare professional courtesy that Wyze has extended to its customers. So let’s be abundantly clear here: It’s very different for someone to report a problem, and quite another for posts to direct others to not purchase Wyze products, to spread fake news across social media, and to admonish pros for using the phrase “Yikes!.” This comes from an era when being stiff, corporate, impersonal and formal were considered the best way to communicate and engage with customers as US vs. THEM. This was an era before Apple and Steve Jobs created a new marketing language that appealed to the masses beyond older privileged males, and that surpassed stifling inner circles with the universality of the iPhone, Mac, iPad, etc., to such an extent that other companies like Samsung adopted this same language with half-baked software on fully-baked hardware. So, once-stiff companies like ATT, Dell, IBM, Samsung, and Microsoft now follow the leads of T-Mobile, HP, Amazon, Apple, and Google.

This is why it is the job of customer care to PRETEND that the customer is always right, regardless of how often they are completely wrong. But don’t get it twisted: It is NEVER the job of customer care to be directed by consumers on how they are to speak, act, dress, appear, vote, love, and more. They are not here to perform for customers. Such mandates are in alignment with HR and management of the company, NOT random people on the Internet. So I will strongly suggest that those who demonstrate harsh tones and rude words are in direct violation of Wyze’s own published forum communication policies and that they should adjust them or risk being banned from the Wyze community so as not to risk ruining the experience for the majority that they do not represent. I will also strongly reiterate that using “Yikes!” is in no way a violation of Wyze forum communication policies. So, people should at the very least stop directing Wyze employees how they should behave and then simply exercise their right to remain completely silent. YIKES!

[MOD EDIT: Post edited to better adhere to Wyze Community Guidelines.]

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I can confirm that the reports posted here are real and we don’t think that they are done in the spirit of corporate competition. :slight_smile:

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