Rules have stopped working

@UserCustomerGwen
@Loki

What’s going on with the motion detectors and the sense devices? Can you please give us some direction so we know why we’re running around trying to figure out what the heck is going on. Thank you for your help

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I just got another door sensor notification and the last time I opened the door was at least 15 minutes, maybe more… The house is possessed by a class II Wyze poltergeist

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Thank you for letting me know!

Could folks running into this please send me a private message with your OS, Wyze account email, the date/time/time zone from when you should have had the sensor go off, and when its notification came in?

I would like to look into this.

Edited to correct away from Event video.

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Message sent, Thanks!

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I forgot to add in the message that the delay was on both IOS and Android and when they fnally come in, it’s at the same time for both OS

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Thank you kindly! I sent this over to the team and we’re looking into it.

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For me, (and others) this has been going on since the integration of the sensors. Unreliability, of sensors triggering notifications, rules, routines is why mine are in a box.

I’ve had zero issues with the sensors that I’ve used until today around 6 o’clock central time.

Email sent thank you for looking into it

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We’re sorry to hear that you’ve had a poor experience with Wyze Sense, BD_1652. Have you contacted our customer support team about that?

Wyze Customer Support

Thanks for the message, @paindonthurt!

Me too.

I’m going to quit running around trying to figure out whether things are on or off for a while and I will report back later

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No, I did not contact support. I have done enough troubleshooting and these sensors were just secondary for me. As it is I have various sensors on all my doors, windows, etc. that work extremely well.

Mine are, too, but mainly I’m waiting to see things stabilize. Got burned with plug’s scheduling problems.

I got my dad a camera and a sense kit, he likes the camera, but isn’t as patient as I/you are so he just threw out the sensors.

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@UserCustomerGwen

My cameras are working fine I just wanted to add that. And the delay between when I trigger a sense and then get the notification is about 15 minutes. But it is still not turning on the lights

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Same here …sensor delay notifications about 30 minutes.

I’m getting multiple notifications now too. I’ve gotten a notification that my door was closed six times

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Also I can turn the lights on manually they’re just not working with the rules. Wanted to add that so that you knew that the lights do work

Around post 130 all these same symptoms were discussed about 3 weeks ago. The notifications sometimes are timely sometimes delayed.

Yeah, I forgot to mention that I can use voice with Alexa to turn the lights on without delay, same with clicking the button in the app. But it’s still haunted otherwise

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