Robot vacuum won't power on

Hello, Curious if anyone had anything similar and if there is a simple fix for this. The robot one morning won’t power on- no lights, power button does not power on, connecting to the charger won’t do anything- contacts are clean, the blue LED on the charging station is lit.
Left if for 24hours or more on the charger- no change. I do feel the area next to the power/home button gets warm when it is on the charger.
Contacted the support, so far the only applicable recommendation was to charge it which I assume I fulfilled with the 24h on the charger with no luck, still waiting for a response.
Curious if the community has any input or should I work to get the robot RMAed.

I vote RMA…

1 Like

Who the Wyze community @encore!
You may want to contact Wyze Customer Support about this issue!

By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Or online: Wyze.com/support
phone support is typically faster however this isn’t always true due to fluctuation in the amount of calls.

Thank you, rma it is, second day waiting for Wyze support to reply.

2 days later, have not heard from the support. Is it normal lead time? On hold now too, but doesn’t look promising

Try calling.

Thank you, called and Wyze is arranging the RMA.

2 Likes