Hi all. I normally try to figure out my own problems, but this one is stumping me. I have submitted a ticket and logs to support, but was wondering if anyone else has this problem and has found a solution.
Our house layout has a center section where stairs are located. When the robot vacuum maps the floor plan it sees this center section as if it’s furniture or something and maps the whole floor as one big room. I can not split the room with a point being on the center section. When I split the room through the center section, the robot tries to go through the center section to get to the other room. I’ve attached a screenshot of our floor layout. It has a red arrow where the robot keeps trying to go through to get to the other room. I’ve tried setting no-go zones in the center, but it doesn’t matter, the robot keeps trying to go through the center section.
As a new user, I can only attach one file. I’ll try to add more in subsequent posts to this topic.
Anybody have any ideas? Thanks.