Robot Vacuum not connecting to iPhone

[charlesd916]

I still can’t get my robot vacuum to connect. I’ve tried since I received it, still can’t get it to connect. I haven’t seen any updates. I tried using support, but every time I try to use it the automated support seems to think I want help on headphones.
Is there any updated information on how to get the vacuum to connect with my iPhone. Or tips on using support?

thanks

[tim.b]

@charlesd916

I still can’t get my robot vacuum to connect. I’ve tried since I received it, still can’t get it to connect.

See the 1/28/21 notice:

https://wyzelabs.zendesk.com/hc/en-us/articles/360015979872-Service-Status-Known-Issues

You may be in this group.

Long thread about it:

Wyze Robot Vacuum Setup Issue - 1/25/21

1/28/21 10:50 AM PT - We have identified a timing issue that could cause devices to fail the setup starting when the issue was first reported. We deployed a fix that will prevent it from happening again and are waiting for verification that this fully addressed the problem. However, devices that failed setup between 1/21 and 1/27 will not be able to be recovered by customers. If you have been impacted by this issue, please reach out to Wyze Customer Support for a replacement. 1/26/21 2:15 PM P…

[charlesd916]

thanks, sent them an email via customer support.

[tim.b]

I suspect the issue involved a ton of robot vacs, and there had already been a support request glut, so it may take some time to hear back from them (more than the 48-72 hours that they mentioned in my first response from them).

[Brlepage]

If you don’t hear from Wyze within a week, I’d suggest calling of possible.
(206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT