I’ve had this robot vacuum for about 2 months, the app says I still have 150 hours left on my brushes, but my edge brushes are gone. 2 of the 3 brush arms are completely missing. I’ve tried to see what could be causing this but I have no sharp edges anywhere that could be pulling the bristles out. I can’t find any to reorder online and I haven’t heard back from support for over a week so I just sent another message. Anyone else experiencing this? How do I get more? I can’t find the second set that came with it, but if they only last a few weeks then I’m going to have to be able to order these stupid things. Right now I can’t use the vacuum.
Just buy another vacuum.
These guys would be outdone by Fischer-Price in product/lifecycle management.
Welcome to the Wyze community @thesteis!
I believe Wyze will sell these replacements at some point. You can see I’d support can help.
(206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
In other words, if you want new brushes, you’ll need to buy another robovac.