Has anyone been able to actually initiate a return with Wyze? I am a long time early adopter Wyze fanboy who has referred countless friends. I decided to try out the Home Monitoring for my mother in law and preordered it back in on December 9, the order number was 006736529. It was shipped 4/8 and delivered 4/13. On 4/24, I initiated my first return with Wyze, which was misrouted as a cancellation as an order not yet shipped, but quickly sent a second request on 4/24. Original ticket was 1187230. Wyze requested information on the order number, quantity, reason, and address. and I promptly sent it back. I sent it back again on 4/27. No response. I openened another ticket to day, order number 1200089 and included copies of my prior e-mails with the requested information.
I am starting to wonder if Wyze is going out of their way to run the clock on the 30 day return policy and actively avoiding returns. But I am hoping something just fell through the cracks for me and will be corrected soon.
Is anyone else having problems? This is so frustrating!