RMA 516656, the two purchases were returned unopened per the Wyze Customer Support using the RMA label provided by Wyze. The RMA was delivered to Wyze in Seattle, WA by USPS on April 16, 2020 and still no refund. In one email custom service said 5-7 days for a refund.
All of my support tickets have been closed without any notification, and support tickets are no longer visible under my Wyze account. I opened two additional customer support requests asking for an update to the prior tickets and the RMA and never received a response from Wyze support except for the initial computer generated response. I have also asked for help with this on the Wyze Twitter account and no reply. I have emails (until they stopped), screen shots, USPS delivery information, and the RMA label.
Who else can I contact at Wyze to get this remedied and how? I can’t believe Wyze is a company to ignore their customers, but it’s happening to me. I could use some help.