March 15th 11:38 PM PT - We are now seeing service restored to the levels from before the outage. Thank you to the team at AWS that helped us resolve this! Videos that were impacted by this did not upload properly and will not be able to be viewed and we apologize for the inconvenience. If you continue having trouble viewing new Events from after 10:30 PM PT, please reach out to Wyze Customer Support.
March 15th 10:23 PM PT - AWS is reporting that their metrics are back to normal and we’re starting to see improvement. We’re not calling our issue fully resolved yet and we’re continuing to keep an eye on things. Thank you again for your patience.
March 15th 9:37 PM PT - We are told that AWS is working on a fix but that they don’t have an estimated time of completion yet. We’ll keep you posted.
March 15th 9:07 PM PT - We are still working together to solve this problem and don’t have an update at this time. Thank you for your patience.
March 15th 7:16 PM PT - We are working with Amazon Web Services (AWS) to resolve an issue preventing some Cam Plus videos from playing. This results in an Error Code 06 response and a 0-second video. We will resolve this as soon as we can and are sorry for the trouble.