The following is my 'Chat" with support. I bought 2 V2s in Sept, one was crap within a month, and now I find out, NO Support from WYZE out side the US. Honeywell sells product with no shipping problems:
(08:43:43 PM) Gary Babaluk: My V1/2 has a GREEN tint to the video
(08:43:50 PM) Wyze Wizards: Thanks for your message, please wait a moment for an available Wyze Wizard.
(08:43:52 PM) *** Terra joined the chat ***
(08:44:19 PM) Terra: Hello Gary. Green tint! thats no good
(08:44:32 PM) Terra: is it a Wyze Cam V2? or V1?
(08:45:23 PM) Gary Babaluk: V2
(08:45:43 PM) Terra: ok. give me just a moment to check something.
(08:46:55 PM) Terra: is it the night vision? daytime? is it consistently greenish?
(08:47:16 PM) Gary Babaluk: It is always GREENish.
(08:47:55 PM) Terra: ok. recorded video or live stream also?
(08:48:02 PM) Gary Babaluk: Both
(08:48:25 PM) Terra: ok. how long have you had the camera?
(08:49:22 PM) Gary Babaluk: I bought 2 of these in Sept, one is great and this one has had the green since October, I was out of the country for the past 6 months
(08:50:30 PM) Gary Babaluk: When I checked the house in October , that is when I noticed the green. I am home now and have rebooted and upgraded firmware
(08:51:58 PM) Terra: ok. did you happen to perform a factory reset?
(08:52:20 PM) Gary Babaluk: Yes I did and it’s the same GREENish
(08:52:31 PM) Terra: To perform a Factory reset on your camera, follow the instructions below:
If using an SD card with the camera, remove it before proceeding.
Leave the unit plugged in and power on.
Press and hold the setup button on the bottom of the unit for 10 seconds.
Allow at least 30 seconds for unit to initialize, in some rare instances this process can take up to 5 minutes.
The LED status light should move from Solid Yellow to Blinking Yellow.
The device is now ready to be setup once again.
(08:52:39 PM) Terra: go through set up process
(08:53:09 PM) Gary Babaluk: I did this this morning exactly as you have written
(08:54:19 PM) Terra: ok. can you attach an image (screen shot) or live stream (take photot) of the tint?
(08:54:42 PM) Gary Babaluk: Give me a minute
(08:55:19 PM) Terra: ok. thanks. you have already done everything I would have you do, so it looks like we need to move toward replacement
(08:56:21 PM) Gary Babaluk: I took a photo on my cell phone and will have to send it to my laptop. Give me a minute
(08:56:56 PM) Terra: ok
(08:57:19 PM) Terra: Please provide the following information so we can get a replacement sent:
Where did you purchase your Wyze Cam(s)?
Please confirm the address where we should send your replacement:
(08:57:56 PM) Terra: generic info - but will still need the details.
(08:58:03 PM) Gary Babaluk: 131 Diane Dr West St Paul, MB Canada R4A1A6
(08:58:22 PM) Terra: hang on Gary.
(08:58:39 PM) Terra: I’m sorry. We cannot ship to Canada.
(08:58:44 PM) Gary Babaluk: Bought the cameras on Amamzon.ca
(09:00:00 PM) Terra: ok. we support products purchased through Amazon, but we cannot ship internationally. You will need to go through Amazon for the exchange/return.
(09:00:24 PM) Terra: I’m sorry.
(09:01:09 PM) Gary Babaluk: Wait, how do I do this? I would assume that I would CANCEL the original and???
(09:02:08 PM) Terra: You should be able to return it as defective and replace (or possibly) reorder.
(09:02:26 PM) Terra: I dont know their return policy.
(09:02:37 PM) Terra: But it is still within warranty
(09:04:28 PM) Gary Babaluk: Terra, I own multiple honeywell Cams and they ship to Canada with no problems. If you are allowing the sale of your Cams outside the US then you must be prepared to ship replacements or DO NOT Sell! I will be posting this on the discussion support group to WARN all no US purchasers
(09:06:28 PM) Terra: I’m sorry. Gary. I understand your frustration. Amazon sells our product internationally without our approval. We state that we do not ship/sell internationally but many people use our cameras (from amazon) so we still support the functionality.
(09:07:08 PM) Gary Babaluk: Please email me a copy of this conversation.
(09:07:09 PM) Terra: this is the official info I have:
(09:07:11 PM) Terra: While the devices do not have any operation issues when used outside of the U.S. (the cloud service will be available) the warranty does not cover the devices outside of the U.S. If you use a Wyze product outside of the U.S. you are free to contact our U.S. based support but we can only send product replacements under warranty to U.S. addresses.
We do not have any authorized international sellers for Wyze products. Any Wyze product sellers outside of the U.S. are not authorized, including Amazon.ca, Amazon.uk, and Amazon.au.
Recommed that you do NOT sell on Amazon!