We’ve recently received reports of Event videos being shown as existing in the app but not being available for download. We suspect a half hour slowdown and we are looking into this now. We apologize and will update you when we have more information.
Update 5:39 PM PT - The Event video download problem was caused by a processing delay. We are working through this and expect this issue to be resolved in about 2-3 hours. Thank you for your patience.
Update 7:37 PM PT - From our end, we are seeing data indicating that this problem has resolved. We have confirmed Event videos quickly being available for download using multiple accounts, cameras, and devices. If you are continuing to see messages like, “This video does not exist,” or, “Download failed,” please contact our support team and let us know. Again, we’re sorry for the trouble and appreciate your patience.