Reset camera after it goes offline.

support

#1

Periodically one or more of my cameras goes offline, and I have to unplug it then plug it in again to reset it. I’m planning to go on vacation, and will be gone for 3 weeks. Is there a way to reset the camera remotely so I don’t have to have a neighbor stop over to reset the camera?


#2

smart outlet.


#3

Good idea. I’ve though about that, but the smart outlets (and I use a number of them) would exceed the price of the camera. I tried resetting the WiFi modem and router, but that didn’t work. It would be great if I could reset the camera remotely.


#4

I have the same problem a few times a week. Makes the cameras kind of worthless as a security measure.

It would be great if Wyze could add a firmware update that allows a camera status to be checked and reset or rebooted if it is offline, or allow the user to initiate. There’s a similar function that can wake up computers and install updates, and hopefully it’s aplicable with t Wyze camera and the company can implement it.

I too tried rebooting the router which I can do remotely and it doesn’t reboot the camera. Installing a smart outlet is and expensive and complicated workaround and handling the drop in service should be handled with the Wyze equipment.

Thanks for posting this question and I look forward to any developments on this.


#5

Why does the camera go offline? I was ready to order more but realized that the camera in our weekend house is offline more than on. When on, it’s great! When off, it’s, well, useless. And frustrating! If it’s gonna go offline for some reason, it’s critical to be able to get it back up.


#6

I just had a package delivered to my house and both my cameras are offline which defeats my purpose of getting them. I can’t get them to reconnect 1/3 of the time.


#7

If you folks aren’t in the beta program. I would do so. The last few updates have worked much more reliably


#8

Is your camera’s IP address static? I wonder if dynamic IP addresses cause the sudden offline issue…


#9

Is anyone still having this issue?
I’ve got 3 v2 cams and 1 CamPan.
Just started to use these little gems.
Though didnt face this issue yet, but eager to know if this bug was fixed or still lingering around. :slight_smile:


#10

Have you tried going into “Device Settings” and selecting “Restart Device”? My understanding is that IoT commands are separate from the Livestream. This has worked for me quite a few times on several of my cameras.


#11

Well, after posting, my post, i did face this issue, with my testing the v2 cam for a full day.
The error that i got was: “Please try to exit app and retry” But exiting/force closing the app didnt help, and i kept receiving same error.

I tried to restart the camera from within the app, as you mentioned, but though the app said, successfully restarted the camera, but in reality, nothing happened on the camera. I was issuing the command to restart from the app while the cam in front of me, and it did not power cycle.

I checked from my router settings, and it showed the camera as connected. So, the cam was still connected to wifi at this point.

So given above findings im not sure if this was an app issue or actuall cam somehow disconnected from wyze servers?(as noted, my router showed, the cam actively being connected, cam->router connection was ok)


#12

Are you still having this issue? If so,…

Here’s the connectivity troubleshooting guide:

If that doesn’t solve it, keep in mind that this is primarily a user-to-user forum. If you don’t get help here from the community, file a support ticket, preferably from within the app while the bad camera is selected. That will ensure that the logs are captured. You might want to submit the ticket right away because there’s somewhat of a backlog. You can always let them know it’s already resolved when they contact you.