I replaced 3 x v2 cams with 3 x v3 cams. Setup of the first cam was picture perfect. Second two I COULD NOT get past the network connection stage, constant “connection timed out, please rescan the qr code” message. Tried about 50 times between the two cams, using tethering, factory restoring and replacing all internal networking with a spare router I had, etc etc.
Only when I manually updated the firmware via sdcard would they finally connect.
There are two problems occuring that I have not yet been able to fix:
The two cameras that I had setup issues with show as ‘offline’, but the video feed works. Motion/sound detection notifications work, but I can’t see the video unless I actually access that particular camera. The first camera I set up shows as online - no issues with it.
Cam Plus (which I only want active on the two troublesome cams) WILL NOT WORK. I know motion is being detected by the camers, but I can’t get the cam plus notifications to work at all. I’ve tried switching to the trial cam plus subscription, then back to my paid subscription, tried setting up a whole new wyze account, nothing is working.
I have open tickets with support for both issues, but progress on them seems to have died. I’ve submitted the log for the two affected cams to Wyze support, but it there don’t seem to be any promises at all that they will actually be looked at, or that anyone past tier 1 support can help with these issues.
I’m getting pretty frustrated at this point and I’m wondering if anyone has ANY suggestions that may help. It sort of seems like the cameras are stuck in a half set up state within the Wyze infrastructure. Has anyone had anything similar to this happen?
Any ideas are appreciated. Thanks!