When we designed it, we chose to clear all messages when user clicks on one notification or goes into the app. This was following the same approach as other apps in the OS notification area. You receive 10 SMS messages, if you click on one of them all SMS notifications will be cleared in lock screen. This was partially because of our cameras not being smart enough to filter out the false positive events. We don’t want each user to have dozens of notifications on their lock screen.
However, inside the other apps (e.g. Mail, SMS) those unread messages are still marked as unread. Wyze app doesn’t have the feature which made it difficult to use. Our dev team is currently working on RTSP, one screen with multiple view, and some other features. We will be working on improving notifications experience later this year. At that time we will take this issue into consideration together.