Receiving push notifications but no video?

support

#1

I just setup one of my cameras today and am receiving push notifications from motion detection. When i click on the notification it opens the app but there is no 12 second video, the notification folder is empty! What gives?


#2

In the app, pick the Notification tab at the bottom. Then pick Alerts at the top, and make sure All Cameras is checked.


#3

Like I said, I am getting the wyzecam push notifications when motion is detected. When I select the notification, it opens the app but there is no stored notification.