Ah, formal reviews on the product page, didn’t even know they existed. Looks like they’re mediated (and maybe moderated) through Bazaarvoice. Different standards than here, apparently, where you can say whatever you like. 
If you’re not beyond seeking further help, the forum regulars usually promote phone support as the preferred channel:
(206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
-peep