I did some investigating and troubleshooting over the weekend when it hit me. I have Wyze installed on a tablet I leave at home all the time. It has Location and Bluetooth on all the time.
So today, I tuned off Location and Bluetooth on the tablet and guess what, when I came home the Lock auto unlocked. This makes sense in a way, because my account is on both my phone and tablet. The lock probably assumed I was home, despite me being away with my phone.
Fyi- I do have it installed on 2 devices under my account, the tablet and my phone. I have shared it with my wife, but I usually always arrive home before she does.
I’ll be interested to see if it works correctly tomorrow! I’ll keep you updated.
Ok. So now Wyze Lock is available to the general public. Great. I hope and pray the general public has better luck with the auto-unlock feature than I have as an early access backer.
I have submitted numerous logs, and a few tickets. I got a little feedback initially, but not a word about my situation since. This is very frustrating.
I love Wyze and brag about their products all the time. I’m an early adopter and own at least 1 of every product Wyze has come out with. But this is inexcusable.
I have even deleted the Lock and re-installed, but nothing has helped. Auto Unlock hasn’t work for me in 3 or 4 weeks. In fact, out the 100+ times I’ve used my front door, only three times has it worked. Sounds like a great return in investment correct? Heck even articles on the internet can’t recommend because Auto Unlock doesn’t work correctly, but the lack of communication from Wyze (it’s like they just forgot my problem) is the most frustrating.