Sorry, but I really don’t know… I only access the Eufys from my phone, I didn’t even know this issue existed…
One more update. Support never got back to me after I posted the ticket here (1724197); no one escalated the case. The Rbcior 1080P HD Indoor Security Camera continues to be great, better than the Wyze cam. I like having the video recordings of every event, with no timeout for 5 minutes after each one (as Wyze did) - I get fewer false alarms but see everything happening in camera range. Usually within a few seconds, occasionally a couple of minutes. This camera is a winner. Available from Amazon.
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