Randomly auto-locking with option OFF

Anyone else having this problem?

Have 2 locks, Both randomly auto lock, sometimes the bolt comes out as you close the door hitting the door frame, other times it just locks you out. The option is OFF, and the log does not even show it was locked when this happens.

Support gave up and offered a refund or store credit, but both locks are just over 1 year old and not eligible. This seems like a firmware or software bug, since both locks do this. I have requested more help, but they have not responded. Ticket 1853749.

Have replaced batteries, removed/reinstalled locks, tried door position sense on/off, recalibration, verified alignment is perfect, reinstalled app. Nothing works, still doing it.

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