I updated my Wyze Android app a week ago and ever since then I have had problems with extremely large log files. About 3-4mb per minute. Is anybody else having this problem?
The log files are log_rdt.txt, log_iotc.txt, and log_avapi.txt. They aren’t in the Wyze directory but they’re only created and grow while I run Wyze. Log_iotc.txt is usually 1-1.5gb after about 8 hours of using Wyze.
Welcome jonchin. You may be on to something. I run multiple Android and iOS devices as monitors and ran into a similar problem on one of the Android devices last weekend. log_iotc was over 40GB and Android put that tablet in limp mode. I deleted the file and rebooted. Problem hasn’t resurfaced. I wasn’t sure if it was related to Wyze, but that tablet is stripped down to bare essentials as a Wyze only monitor. You may wish to submit a debug log to support. I’ll do the same if I run into this problem again.
Wyze app Home > Account > Help & Feedback > Submit a Log
If you do submit a log, please post the ticket # here. Note that you won’t be contacted by Wyze Support when you submit a log as the log goes to Wyze developers.
I coincidentally found and deleted that file (log_iotc.txt) today while trying to figure out why I kept running out of space. It was over 2GB. I couldn’t find an explanation online for what it’s for and deleting it doesn’t seem to have broken anything. Prior to that, I freed up 1GB of space and it filled back up again within an hour.
I’ve just checked again as I see I’m running low on space again and I see the file is back and is currently 1.2 GB. What is it for and how do we kill it for good?
Ticket ID: 52557
I deleted the file, restarted the phone and used the Wyze app for a while. The log file is back but is now small enough that I can open it for a look. It’s mostly a bunch of TCP and UDP connection logs. I don’t see the word “wyze” in the logs but maybe these will give a clue:
iotc_resolve_master domain name: us-c-master-tutk.iotcplatform.com
TConnection remote addr = 18.104.22.168
IOTC Add Hello server task
P2P KNOCK_RR 2 Now LAN mode is established.
From checking that domain online, there are definite links to Wyze, as it’s used as a peer to peer connection for uploading data from their cameras (and also used by other Foscam camera providers).
I would guess a developer enabled debug logs and forgot to turn them off before the App was packaged. Or maybe it’s linked to the server issues Wyze has been having recently.
I too am having this problem. When I finally found this file, log_iotc.txt - it was 4 GB and had used up most of my storage on my phone. UNACCEPTABLE. I can delete it only to have it return the first time I open the Wyze app!! The 3 files it creates are:
The log_iotc.txt file seems to be the one that grows massively very quickly. WHAT are these files and WHY are they being created. Seems like it’s recent?
Same here! Since updated to the last 2 latest updates of the wyze app in android, it creates the log_iotc.txt up to 5gb makes my tablet not functioning well due to 0gb space left eaten by that log file. Wyze should take a look at this.
I’m seeing these same files on my Android phone as well. They don’t have anything indicating what they are from, but this thread is the first thing that came up when I did a Google search for the file name. Definitely needs to be looked at.
Anyone here is probably tech savvy enough to have found the huge file on their own and searched the internet for its meaning.
Pity the people whose phones are suddenly running out of space and they have no idea why.
We have 2 tickets open on it (although I’ve received no follow up) and Doug has been in contact with Wyze over the phone so hopefully we’ll get a fix soon.
Exactly this. I noticed the log files because I regularly use a file manager on my phone for various things and saw the files and recognized that they weren’t usually there, so I caught them before they affected my free space.
Android popped up a message warning me that I was low on filespace on one of my 128GB tablets used to monitor v2 cam groups. I checked usage stats and sure enough, log_iotc was @ 84GB!!! This is a different device from Post #2 above and this device had no space problems 2 days ago.
@Mods… Can you have the devs look into this issue? I’m afraid a problem was introduced within the last few releases that created a wayward filespace hog.