So, I went to move my Sprinkler power adapter/plug to a different outlet and when I unplugged it, it the cover fall apart in half. It still worked, but the cover was broken off where the screws plugged into to hold it together. It was never dropped or anything (I have theories about what caused it, but that’s irrelevant here).
I told Wyze support I love the Sprinkler controller and it works great, I just need a plug. They told me that unfortunately they have to send an entirely new sprinkler kit just to replace the plug.
I really don’t want to go through the whole set up and rewiring and taking new pictures and everything ALL OVER AGAIN…though I will if I absolutely must.
My question is this…Can I just take the cord out of my replacement kit they sent, and keep my old controller (which works fine) and just return the new controller with the old cord?
Or did they blacklist the old controller’s Serial Number, MAC, etc, or put it into their system in a way that they need that specific controller to be returned, and if I send the new and unused one back instead they’ll think I stole from them or something? I am tempted to return the brand new unused one to save me all that time and hassle if possible. It would be better for them too if we could come to that agreement…they could use that for a replacement rather than have a used one back…