QR code scan causing endless trouble

Ok,. I finally figured this out.
After downloading the app, I thought I had to use my PHONE CAMERA to read the QR block.

I found the answer on You tube, showing the CAM looking at the QR block that was displayed by the AP… It connected in less than 30 seconds.

The instructions in the AP are not clear about that… But once i did it, it wanted to upgrade firm ware, so its doing that now. WOW… maybe I will see this thing working today after all.


Here are screenshots from the app. From the first screen shown here, if you press “Show me how”, it has a visual on how to scan the QR code. Hope that helps! :slight_smile:

After the update they had it was all bad I’m getting rid of my wyze cam because of this issue so disappointed

Welcome to the community, @Celticsfanatik90. What is the exact issue you are having? Have you submitted a support request?

Here are the Troubleshooting Guides. You can also run through the troubleshooting flow chart by clicking “Begin Troubleshooting” at the top of this page.

The issue im having is that my camera won’t read the QR code after i upgrade to the new firmware i hold it for almost 30min after i heard the the ready to connect and nothing

Here’s a few things that may cause the QR code to not be read.

  • Not holding the phone still long enough at 4"-6" from lense. (Try one distance per attempt)
  • Protective film still over camera lens (yes, some people have done this, including yours truly :wink: )
  • Brightness of screen at a level that camera has trouble reading
  • Screen protectors on phone screen

Some other things to try:

  • Change phone screen resolution in display settings
  • Clean the screen and/or turn off room lights to prevent glare
  • Print out the QR code on a printer and hold that up to the camera lens

I hope one of those helps!

I’m going to try those out and I’ll let you know thanks for your suggestions Dreadpiraterush

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I had all kinds of problems getting bar codes to work on my old phone which had an OLED display. Including Amazon lockers.

When that phone quit and I replaced it, those problems went away.

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Thank you so much for that golden nugget of information. Spent 20 minutes trying to scan the QR label on the bottom of the WYZE cam with my phone.

I am having issues getting the QR scan completed. I had NO PROBLEM scanning my pan & scan WYZE camera previously to work with no problems. I have unplugged it and will try again. I’ll let you know my outcome.