SO… if you are still having problems – you removed the protective plastic on the lens, cleaned the lens, tried different lighting situations, yada, yada, yada… TRY MAKING THE QR CODE BIGGER. On my android phone, I had great success when I changed the font settings to small, which in turn, at least on my phone, made the QR code larger. After making the change, all 4 of my Wyze Cam Pans easily scanned the code and were up and running. Hope this is helpful.