Welcome to the User Community Forum @bell.j.lorie!
First, be sure your device is connected to the 2.4Ghz network of your wireless, the same one the V3 uses.
Second, there have been reports here in the forum that some iOS users have trouble with the scan because their iOS UI settings enlarge the text and related graphics for a easier viewing experience. This is something you can adjust. Click the post below and follow the steps to see if that is causing your problem: