I have two v2 (non-pan) and two Pan models. The v2 models connected to my phone very quickly/easily. The Pan don’t find the QR code when I try to connect. I’ve tried as far as three feet away and as close as touching the screen. I’ve tried different screen brightness. I’ve even tried my phone and my tablet. Nothing seems to be working. I do not have screen protectors on either device. I can’t think of anything else that I could try.