Purple Color Shift

beta

#1

One of my dozen cameras has a permanent purple color tint. Turning on/off night vision does not make it go away, Rebooting power does not make it clear either. It is mounted in a weird location So I didnt really want to re-flash unless necessary.

 

 

 


#2

Mister Chris,

I had the same problem and was told by support that a batch of cameras had a extra strong magnet in the base that was interfering with the IR shutter. I did noticed that if I extended the base all the way, that the problem was relieved to some degree…


#3

This sounds very likely , I will try,.


#4

Thank you , I can confirm this is the issue. The camera was not centered on the base disc and much was overhanging the disc and it was fully seated (lowest position) . By extending the base away from the body cleared the problematic color shift. Thanks again


#5

Thanks @Michael for fielding this one! @Mister Chris, if you would be willing to open a support ticket and tell me the ticket # it gives you I will be happy to get that unit exchanged for you. Same for you Michael, if that was not done already. Exchanging these is optional but I’ll be happy to get you taken care of!


#6

did we ever find any other solutions to this? mine is having a blue tint to it, but its only at certain times, the other day it happened in the morning with grey skies, and today in the evening…cloudy again…it fixed itself though. i didnt adjust the camera at all. its only happened on this one camera though.


#7

There were a few diff issues that may have caused this:

  1. Firmware: Old firmware may have had a tendency to have the blue/purple shift under some lighting conditions. Current firmware should not have this.

  2. Magnets: Early cameras seemed to have magnets that were too strong and affected the infrared cut-off filter which was electromagnetically moved for daytime/night-time mode (the clicking you hear at night). Those were replaced by WyzeGuys

  3. Weird ass random blue color on current firmware and with base magnetic stand moved as far away as possible from body and camera shaken, tapped and rebooted: My current situation with 2 out of 12 cameras. No idea why and will likely file a warranty repair/replacement claim.

The blue isn’t a HUGE problem but it looks annoying lol.

I have deployed probably 25+ cameras between my house , my fathers and a remote property for little $$. So I write off most of these issues as the reason the cost is so low, but it does suck. Out of 25 some camera’s I have had 4 v2 fail , and 2 pano fail (very quickly btw). In the end Wyze replaced 1 v2 and 1 pano under warranty , so its not so bad. I wish though they could raise the price by a few dollars and get better QC .

EDIT: I also wish they offered some loyalty or referral program. I have sold at least >100 of these units to other landlords and property managers.


#8

I bought my cameras in Oct 2018 and while one works great, the other crashed just before Christmas. I’ver Rebooted, restarted deleted and re-added over and over. It works for about 15 minutes then repeats the “Purple Haze” (see attached screenshot). They are V2 with version 4.9.3.64.

What is the avenue for getting a replacement for it?

Respectfully,


#9

For a replacement, you will need to submit a support request, which is explained here: