You still have your 1 year cam plus subscription.
Here’s what I believe happened:
You bought the 1 year Cam Plus Subscription with your cam.
When your cam arrived and you activated it, Wyze automatically gave you an extra separate 2 week trial of Cam Plus that was set to automatically expire after 2 weeks (this had no effect on your 1 year license though, it was totally separate and extra). This is done automatically with every new Wyze Cam activation.
After 2 weeks expired, the 2 week trial option ended. You still have the 1 year license though. Assuming you already bought and activated the 1 year license (I read that with the bundle, some people had to activate it with a coupon code first or something like that…if that’s the case, do that first, if that’s not the case, then ignore everything in the parenthesis here), then do the following:
- Open the Wyze App
- Click on the Account Tab at the bottom
- Click on Services
- Click on Cam Plus
- Click on Edit
- Check the box next to your camera if it’s not already checked.
- Click Activate.
- Click on the camera showing on that screen and make sure to turn on all the features you want to be working (Person Detection, vehicle detection, package detection and anything else listed that you are interested in having the AI identify for you).
You should be good to go now. I believe the problem was that you were using the 2 week trial Cam Plus license, and after following those steps you’ll have switched it to your full 1 year license of Cam Plus now.
If any of those steps didn’t work out like you expected, let me know and I will try to help you figure out one of the reasons why (maybe your 1yr license needs to activated first or something for example).
Hope that helps.
(I do not work for nor represent Wyze, I’m just helping out)