Problems with emailed replies to Wyze Support Tickets

I’ve created 2 support tickets to find out the status of my watch pre-order. Both times I’ve received emails from Wyze support asking for more info. I’ve replied to these emails with the additional information but it seems as if the replies never get to support, since I keep getting the initial request for more information. Is there a way to add information directly to a ticket instead using the email reply?

Use the phone 1-844-999-3226 or 1-206-339-9646 M-F 5 AM-6PM. Have your ticket # handy.

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Thanks I’ll give that a try tomorrow.

Welcome @364bf771fbdd705f6f33!
Definitely try calling. Let me know how it goes!

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Just an update.

I called Wednesday morning. A new ticket was created and escalated. I have not heard back yet.