When the Wyzecam v3 was announced, I quickly opened up the app and ordered 2 of them to secure my chances of getting them when they first ship. I got the confirmation email and assumed all was well and that was that. However, having heard they were going to ship in November, I decided to log onto the website and view my order to see if there was any ETA or updates. That’s when I noticed, I actually have 4 cameras on order. I must have had 2 in the cart and placed 2 more. I didn’t even think to check the total because none of my payment methods had been charged by Wyze. So is there a way that I can have my ordered reduce from 4 to 2 of the v3 cameras without my order being pushed to the back of the line? And yes I know this is the community that I’m asking, but the website doesn’t have an actual support email to write to specifically for orders - or at least none that was apparent.
You should call Wyze Customer Support about this issue! They should be able to assist you. Make sure that you have your order number ready.
By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Also, shipping for some V3 orders has been moved to December. Check your Wyze account to see when your orders are shipping.
More information here:
Thank you for responding. It used to say November on my ordet page, but that’s gone and now it gives no estimate. And I’m unavailable to call them at those times… Do none of them use email anymore? I was hoping to just have a simple email exchange.
You can try to email them inside the website:
At the bottom:
And you will see something like that:
It seems to work…
Definitely try @gyzmo’s method!